How Psychology Influences Purchase Decisions
A seamless and compelling customer experience is crucial in today's competitive digital landscape.
Many companies focus on tactical or superficial changes, but true optimization lies in understanding the why behind customer behavior. Jon’s new #1 bestselling book, Behind The Click, focuses on this exact topic.
Jon and Ryan share some of the psychological principles found in the book and how brands can leverage these insights to create compelling digital experiences.
Listen to the full episode if you want to learn:
- Why psychological principles are important in crafting digital experiences
- What heuristics are and how companies can leverage them
- How heuristics are different from mental models
- How to create subconscious trust
If you have questions, ideas, or feedback to share, connect with us on LinkedIn. We're Jon MacDonald and Ryan Garrow.
